Shipping Policy
Who We Are
Soverina ("we," "us," or "our") operates the website www.soverina.com. Our goal is to ensure a smooth and transparent shipping process, for your convenience and satisfaction. Below you will find the details of our shipping process.
Shipping Costs
- Free Shipping: We offer free shipping on all orders.
Shipping Area
- Delivery Area: At this moment, we deliver within the United States.
- Future Expansion: We are considering expanding our delivery area in the future.
Order Processing Time
- Processing Time: Orders are processed within 1–2 business days, Monday through Friday.
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Order Cut-off Time: Orders placed before 10:00 PM ET are processed the same day; orders placed after this time will be processed the next business day.
- Non-Shipping Days: Orders are not processed on weekends or official public holidays.
Delivery Time
- Estimated Delivery Time: Orders are usually delivered within 6–10 business days after processing, depending on the destination.
Shipping Process
- Carriers: We use reliable carriers such as DHL and FedEx for all our shipments.
- Track & Trace: Once your order has been shipped, you will receive an email with tracking information.
Damaged or Lost Items
- Damaged Orders: If your order arrives damaged, please contact us within 48 hours so we can resolve the issue.
- Lost Orders: If your order is lost, please contact us immediately for assistance.
Returns
- Return Policy: For detailed instructions on returns, please refer to our Return Policy.
Contact
If you have any questions or comments about this shipping policy, please contact us:
- Email: info@soverina.com
- Phone: +31 6 30 13 86 49
- Address: Gr. Juliana v Stolberglaan 31, Leidschendam, South Holland, 2263AB, Netherlands
- Opening Hours: Monday to Friday between 9:00 and 17:00