Top FAQs
What is the delivery time of a product?
You will receive your order within 6 to 10 business days. Once your package is on its way, you will receive a track & trace code to follow your shipment.
Where can I find my Track & Trace code?
Your Track & Trace code can be found in the confirmation email of your order. At the top, you will see a number with #soverina in front of it – this is your personal order number. Use this number to track your order on this page.
Can I return my order?
Yes! Not satisfied with your order? You can register it for return within 30 days of receipt. Check our return conditions on the returns page.
Do you have a customer service I can contact?
Yes, our customer service can be reached via email (info@soverina.com) or through our contact form on the website. We aim to answer all questions as quickly as possible, but you will usually receive a response within 3 business days.
Orders
How can I make my payment?
You can make your payment using various secure payment methods, such as American Express, Visa, Mastercard, Shop Pay, Maestro, Apple Pay, or Google Pay. All payments are secured and processed through trusted payment providers.
What should I do if I haven’t received my order?
If you have not received your order, first check your Track & Trace code to follow the status of your shipment. If your order still hasn’t arrived or if there is an issue, please contact us so we can look into it for you.
Shipping & Delivery
When can I expect my order?
You can make your payment using various secure payment methods, such as American Express, Visa, Mastercard, Maestro, Apple Pay, or Google Pay. All payments are secured and processed through trusted payment providers.
What if my order is delayed?
In most cases, orders are delivered on time. Unfortunately, delays can sometimes occur during the delivery process.
Check the status of your order here:
Track my order
If you haven’t received anything 10 days after the expected delivery time, please contact us — we’re happy to help!
What are the shipping costs?
We offer free shipping!
What should I do if I receive a damaged product?
If you have received a damaged product, please contact us as soon as possible. Provide your order details and explain what went wrong, so we can resolve the issue quickly.
Return & Refund
I am not satisfied with my order, can I return it?
If you are not satisfied with the items you ordered, you have the option to register them for return within 30 days of receipt.